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SHIPPING
  • Most items ship for free in Canada and the U.S.A. (lower 48) (northern regions may be subject to extra shipping) 
  • Orders under 99.99 ships flat fee for 17.50
  • Any items shipped across the border are fully brokered at no cost to you, if you are asked for any broker fees DO NOT pay them our brokers will take care of it, if you choose to pay the fees there is no guarantee it can be reversed/undone/refunded.
  • If you are in a remote region we will contact you before shipping or any surprises, if you are remote and feel the shipping is too high we will gladly cancel and refund you.
  • Tracking info is normally sent within 48-72 hours M-F after the order is processed, Processing time varies normally 24-48 hours M-F
  • If your order is large (lift kit, off-road bumper) you will be contacted by the shipping company to make arrangements to be home or you have the option to drive to the closest depot and pick up your order. You will be responsible to unload if packed on a skid
  • Items with exclusions will be noted in the item details, oversized LTL etc.
  • If your item is more than the normal delivery time you will be contacted to make sure the timeframe is good or will be offered a refund 
  • Items brought in stock orders are deemed as a special order and cannot be returned unless authorized restocking fees will apply 
  • Remote regions may have shipping added, you will be notified before shipping your items
  • All parts are fully insured at no extra cost
  • Lost or damaged goods must be reported by the next business day, you have the right to refuse damaged goods.
  • International shipping yes we can do that email us for a quote info@ffcustoms.com
  • We don't ship to P.O. boxes, in the event our system lets a P.O box order through you will be asked for a new ship to address

ORDERS
  • All orders are processed as they come in during normal business hours 8am-5pm EST, Once processed items ship the following business day. Special order items range in 2-3 weeks and normally ship directly from the manufacturer.
  • Orders totaling over 3000.00 may be subject to being emailed in for fraud reasons(use the interac method), Once received you will have an invoice sent to you which you can pay by clicking on it or we can send a PayPal invoice.E-Transfer orders have no limit but are subject to your bank and limits.
  • Any order is subject to fraud approval/inspection, orders with contact attempted but not made within 48 hours will be canceled.
  • All wheels should be test fit to the vehicle wheels studs/hub
  • Any wheels that have been mounted with a tire cannot be returned unless defective, even if the wheels don't fit it is the user's responsibility to ensure fitment before mounting tires
  • Large items (LTL) truck freight are not returnable and do not include lift-gate if you require one please ask for a quote beforehand.
  • Once orders are processed and shipped we can't stop or cancel the order, orders refused after the purchase due to not wanting or a change of mind will be subject to a restocking fee to cover shipping expenses.  
  • in the event, a courier has lost an item an investigation and claim must be filled before replacement or refund is issued.
SPECIAL ORDER
  • In some rare cases we will ship directly to you from the manufacturer if the items cross the border we will have them fully brokered and paid, in the rare case where the shipper is requiring broker fees simply pay them and we will reimburse you, simply reply to your order receipt with pictures of invoice and we will refund your card/PayPal with 48 hours (M-F)
  • Items not normally stocked will be marked as "Special Order" these are not returnable if you are at all unsure please call/email us for help and more information, once the order is processed we cannot change or cancel. If the order is subject to additional fees you will be notified before shipping and have the option of canceling at that point. Most special order items will not have extra fees and will deliver within two weeks if the time frame is longer we will contact you before processing your order.

CORE POLICY
  • All cores will be charged during checkout, once you receive your order you will have 30 days to return the core to the manufacturer.
  • If an RMA is required we will provide you with all necessary documents, Failure to follow these instructions may delay, hold up or have your core returned.
  • Each manufacturer has different policies and rules, we are here to help if have questions or need with shipping rates or LTL items.
  • Missing or damaged items may not be refundable and are determined by the manufacturer.
  • BD Diesel core info  

RETURNS | WHEELS
  • An RMA is required for all returns found here, itmes sent with out an RMA back to teh retail store will be refused
  • Items installed or used may not be returned, unless defective
  • *Special order parts are not returnable but carry full warranty*
  • *All new Parts are returnable up to 365+1/4 days after the original sale date
  • *All returned parts are subject to inspection before refund*
  • Refunds are normally processed within 48 hours, upon receiving 
  • Electronics are not returnable unless defective (for exchange) and or shipping/picking/catalog error
  • Mounted wheels are not returnable unless defective 
  • In the event, a wrong part was shipped email/call for a return label and instructions within 5 business days of receiving the parts(s) must be in a new resellable condition in the original packing. Once approved we will send a shipping label and exchange or refund. No exceptions will be made if the part is not new and in resellable condition.
  • Defective items will have prepaid freight for the term of the manufactures warranty any border fees on return shipping are the responsibility of the end consumer
  • Any wheels mounted with a tire cannot be returned unless defective, it is the end user's responsibility to test fit on the vehicle's wheels studs/hub to ensure fitment
  • Due to the wide variety of wheel & lift options on the market our "guaranteed to fit" means the wheels will fit the bolt pattern of vehicle it does not mean or imply it will touch and or need trimming
  • In the event, the wheels do not fit the vehicle they will be picked up for exchange or refund at our expense and must be in a new resellable condition in the original box(s) 

TAXES
Tax rates in Canada follow and will be charged automatically, USA customers are tax-free

Canada's Province Rate type (HST, GST, PST)
  • Alberta GST 5%
  • British Columbia (BC) GST+PST 12%
  • Manitoba GST+PST 13%
  • New-Brunswick HST 15%
  • Newfoundland and Labrador HST 15%
  • Northwest Territories GST 5%
  • Nova Scotia HST 15%
  • Nunavut GST 5%
  • Ontario HST  13%
  • Prince Edward Island (PEI) HST 15%
  • Québec GST + QST 14.975%
  • Saskatchewan GST + PST 11%
  • Yukon GST 5%

We do not charge sales tax in the USA
We reserve the right to cancel any order we deem as fraudulent
All sales are charged in Canadian funds, US customers will see an exchange rate on their credit card bill.

PRICE MATCH
Price match guarantee, find a lower advertised we will match it* must not void any MAP policies. Simply fill out this form, Price matching policy is evaluated in each case, a competitor not including freight is not deemed as equal value. Ebay, Kijiji & Amazon are not viewed as an authorized retailer and fall outside our price match guarantee. All price-matches must be in Canadian dollars with Canadian websites. All price matches cannot be combined with any other discount. MAP (minimum advertised price) Policies are set in place by manufacturers. We abide by these strictly. Price matching does not include shipping and not include free shipping . Price Match Form
Price matching is only valid before orders placed.

We’d Love to Hear from You! Our friendly Help Team can be reached Monday through Friday, from 8 am to 5 pm, Chat and email 8 am-8 pm EST Just click the button below to contact us. Questions about our products, need help or tech info? Contact the Help Team Have feedback? We want to hear from you! 

Email Us
Call us 1-855-382-3828
Our mission is to provide the best parts at the best prices backed by incredible service

these polices may be updated at any given time*

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